Take a step forward in your professional career with our Call Center Quality Specialist Training course! In this comprehensive training, you will learn the critical role and job description of a Quality Specialist. You will discover how to direct efficient feedback processes with effective practices. You will also learn the intricacies of call evaluation and scoring criteria and performance measurement.
Throughout the course, you will gain in-depth knowledge about quality measurement methods and tools such as Calibration, Mystery Customer, Benchmark . Learn to master feedback techniques that meet quality standards by improving your communication skills. Don't miss this opportunity; improve yourself and make a difference in the call center sector!