CX Customer Experience Management Course with Amazon Example: Strengthen Your Customer Connections!
This course offers the opportunity to explore the fundamental principles of customer experience management. You will learn the art of managing emotions and discover the importance of pre-sale, pre-sale and post-sale touchpoints. You will understand the differences and relationships between Customer Experience (CX) and User Experience (UX), and gain the ability to measure experience with metrics such as NPS, CES and CSAT. Perfect your customer experience by drawing inspiration from Amazon’s successful practices.
Make a difference in your customer experience by taking this course!