Customer Relationship Management Training - CRM Course
Increase the success of your business by learning the basics of customer relationship management (CRM) with this comprehensive training. In our course, you will discover the basic elements of creating effective customer relationships, develop strategies for building customer loyalty with a relationship marketing approach. By strengthening your written and verbal communication skills, you will increase your service quality and better understand your customers' expectations.
- Basic concepts, elements and benefits of customer relationship management
- Characteristics of relationship marketing approach and strategies for creating customer loyalty
- Effective communication skills and principles to consider
- Service quality and customer expectations management
- Mistakes made and how to avoid them